Everything clear, no fine print. Know exactly how we work and what's included in your service.
These terms and conditions establish the rules of service between Sitelege and the client. By hiring any of our plans, both parties agree to the points described below. Our goal is always to be clear, transparent, and fair.
Who we are and the scope of these terms
Sitelege is a web development company headquartered in Mazatlán, Sinaloa, México, providing remote services to clients in Mexico and the United States.
By hiring any of our services, the client fully accepts these Terms and Conditions. Any dispute arising from the provision of services shall be resolved by mutual agreement; if no agreement is reached, it shall be subject to the laws in force in the State of Sinaloa, México, with both parties waiving any other jurisdiction that may apply.
Packages, prices, and what each plan includes
Prices may be quoted in Mexican pesos (MXN) or US dollars (USD) per the client's preference. The applicable exchange rate will be the one in effect at the time of quoting.
All website plans include: .com domain, SSL protection, basic SEO setup, custom QR code, free maintenance and updates for the first year, and a corporate email option (see Section 7). Digital Business Cards include 1 corporate email, .site domain, and are delivered within 24 business hours.
Required deposits, final payment, and accepted methods
To begin development of any project, a non-refundable deposit is required as follows:
Development begins once the deposit is confirmed and the project brief is approved. The remaining balance is due upon delivery.
Accepted payment methods: bank transfer or deposit, credit card (one-time or 3 installments), and cash payment via OXXO.
Brief, formal confirmation, and scope changes
Before development begins, the client must review and approve a project brief or proposal detailing the agreed scope, structure, and features. This approval, together with the deposit payment, constitutes the formal project confirmation.
Any change to the agreed scope after the brief is approved may be subject to a new quote.
Standard deadlines and conditions for them to apply
Digital Business Cards are delivered within 24 business hours.
If the client does not provide the required materials on time, the delivery deadline will be paused until all materials are received. Sitelege is not responsible for delays arising from this situation.
Language options at no additional cost
Websites can be developed in Spanish, English, or multilingual format (with a language toggle) at no additional cost. The language(s) must be defined during the brief stage.
Options, limitations, and pricing for additional accounts
Each website plan includes corporate email accounts at the client's choice upon hiring:
Option A — 5 mailboxes of 1 GB each: five corporate email accounts with 1 GB of storage each. This configuration cannot be expanded in number of accounts or individual storage capacity.
Option B — 1 mailbox of 10 GB: one account with 10 GB of storage. Price: $12 USD the first year and $21 USD from the second year onwards, per account.
If the client hired Option A and wishes to add a sixth mailbox, they must hire 6 individual accounts under Option B.
Included bonus, alternative extensions, and expiration
Each plan includes a $12 USD bonus applicable toward the domain cost. The standard domain is .com. The client may choose another extension; the bonus will be applied to the total price of the selected domain. For example, a .com.mx domain priced at $29 USD would have a final cost of $17 USD for the client.
Sitelege will notify the client of the upcoming domain expiration on three occasions:
If the client does not respond, the domain will enter Hostinger's recovery process. Recovery costs are the client's responsibility.
Unlimited revisions and cancellation policy
During development, the client is entitled to unlimited revisions until completely satisfied with the result.
If the client decides not to continue once the project has started, they may withdraw at any time; however, the deposit paid is non-refundable, as it serves as compensation for the work already performed.
What is and isn't included in the first-year maintenance
During the 12-month service period, Sitelege will perform updates at no additional cost. Response times vary by the type of change:
1 to 3 business days for minor updates: text, image, and price changes, and design adjustments.
5 to 7 business days for larger-scope changes: adding or removing sections, and new functionality additions.
Full redesigns, structural site changes, and large-scale new features are not included and will be quoted separately based on the required scope.
Conditions if the client prefers their own hosting
The client may request to have their site installed on their own server. In this case:
The complete source code will be delivered.
The annual maintenance and update service will not be available.
Management of hosting, email, and domain will be the client's sole responsibility.
Included products and cost per additional item
The E-commerce / Catalog plan includes the initial upload of up to 50 products. Additional products may be uploaded by the client from their admin panel at no extra cost, or by Sitelege at a rate of $0.30 USD per additional product.
Responsibility over the site's content
The client is responsible for the content they request to publish. Sitelege reserves the right to refuse the publication of content that is illegal, defamatory, or that infringes on third-party rights.
Sitelege is not responsible for the autonomous use the client makes of the site once delivered.
How the site is built and source code ownership
Websites are developed primarily with standard web technologies: HTML, CSS, JavaScript, PHP, among others. For e-commerce or catalog projects that require it, Sitelege may opt for platforms such as WordPress / WooCommerce, based on what best fits the client's needs. The technology to be used is defined during the brief stage. The source code is the client's property once the service is fully completed and paid for.
Contract duration and exit conditions
The service has a term of 12 months from the delivery date. If Sitelege decides not to renew, the client will be notified at least 30 days in advance and provided with the source code and domain access. If the client decides to cancel at any time, the source code and domain access will likewise be provided so they can continue independently.
How to reach us during the service
Sitelege attends clients through the following official channels: phone, email, and WhatsApp. Contact details and business hours are available on the Contact page of the website.
Server interruptions and liability
Sitelege manages its hosting services through Hostinger. In the event of momentary interruptions attributable to the provider, Sitelege is not liable for such outages, but commits to reporting and managing the incident with Hostinger as promptly as possible.
Jurisdiction and competent venue
These Terms and Conditions are governed by the laws in force in the State of Sinaloa, México. For clients in the United States, hiring the service implies express acceptance of this jurisdiction as the applicable one for any dispute.
How and when these terms may change
Sitelege reserves the right to update these Terms and Conditions. Any changes will be notified to the client and will not affect contracts already active during their service period.
Confirmation that the client has read and accepted these terms
Hiring any service from Sitelege, as well as the approval of the initial project brief, implies full reading, understanding, and acceptance of these Terms and Conditions.
Sitelege — Mazatlán, Sinaloa, México
Who collects and processes your information
Sitelege, headquartered in Mazatlán, Sinaloa, México, is responsible for the use and protection of your personal data.
What information we gather when you contact us
When hiring our services or contacting us, we may collect:
How we use your data
Personal data collected is used exclusively to:
Who we share your information with
Sitelege does not sell, assign, or transfer personal data to third parties, except when strictly necessary to provide the service (e.g., the hosting platform Hostinger) or when required by law.
Your rights over your personal data
The client has the right to Access, Rectify, Cancel, or Object to the processing of their personal data (ARCO Rights), by submitting a request through our official contact channels.
How we inform you of updates
Any changes to this privacy notice will be published on this website in advance, so clients can always stay informed about how their data is used.
We're available to answer any questions before or during the service.